- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
If you want to give your car into honest and trustful hands, look no further! We recently moved from Europe and had bad luck buying a rusty car, which they found out during a thorough inspection and kept us updated about every step of the process. In the end, instead of talking us into (very) costly repairs, they suggested to sell it and gave us invaluable tips and recommendations. This will be my go-to shop in Portland now. Big shout-out to Brian and the entire team!
I’ve been here twice. Both times I was dealing with Brian. And they are truly an amazing and compassionate auto shop. The first time I brought my car in was to get my alternator replaced, and it was the cheapest out of all the other auto shops in my area. So they aren’t out trying to charge outrageous prices. That was a pretty cut and dry experience, they fixed my car at a great price, and my alternator is still going strong. What really blew me away with this auto shop was the experience I had with them today. I brought my car in thinking that I had a leaking coolant hose which is usually a cheap fix but Brian ended up telling me that it was actually the entire coolant reservoir that needed to be replaced, making it $200 more expensive than what I thought I was going to be paying. The shop understood my situation and showed me complete compassion today that I couldn’t even believe. Totally saving my livelihood. Will recommend to others. 5/5