CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At In and Out Auto Care in Gladstone

Auto Repair Near Oatfield
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Reviews

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Outstanding in Knowledge, Workmanship, Integrity & Affordability! Both my Mother and I have relied on "In and Out" for our total car care for well over 100,000 miles. From major car repairs to chasing down an elusive intermittent problem, they have done it. Dan, Brian and team are personable and attentive while still being efficient. I've learned that knowing your car is reliable removes so much stress from your life. You and your Car deserve the best. Call "In and Out"

, 09/23/2022

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Fast, friendly, fair prices and honest people.

, 09/02/2022

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The guys at In and Out Auto Care are true professionals that go the extra mile to help their customers. Brian and Dan take the time to explain what is needed in detail. These guys are honest and affordable everything you want in a mechanic. A step above other shops in the area.

, 08/16/2022

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